Thank you for choosing [Train Booking Support Service]. We understand that plans may change, and we strive to make our cancellation process as easy as possible. This policy explains the terms and conditions regarding cancellations, refunds, and associated fees.
1. Cancellation Deadlines and Fees
Flexible Period: Cancellations made more than [X hours/days] before the scheduled departure time are eligible for a full refund, minus any applicable service fees.
Late Cancellations: Cancellations made within [Y hours/days] of departure are subject to a cancellation fee of [amount/percentage].
Last-Minute Cancellations: Cancellations made [within Z hours] of departure are generally non-refundable. However, we may offer partial refunds on a case-by-case basis.
2. Non-Refundable Bookings
Some discounted or promotional fares may be non-refundable. These fares will be clearly marked as such at the time of booking.
3. Cancellation Process
To request a cancellation, please contact our customer support team at [Support Email or Phone Number].
You will need to provide your booking reference number and relevant details to initiate the cancellation.
Once the cancellation request is processed, you will receive a confirmation of the cancellation status and any eligible refund amount.
4. Refunds
Refund Method: Refunds will be processed to the original payment method within [X] business days of the cancellation confirmation.
Partial Refunds: In some cases, you may be eligible for a partial refund based on the time of cancellation and type of fare.
Processing Time: Depending on your bank or payment provider, refunds may take additional time to reflect in your account.
5. Force Majeure
In cases where cancellations are due to circumstances beyond your control (e.g., natural disasters, government restrictions), please contact our support team. We may offer alternative solutions, including rescheduling or refunds, subject to availability and specific conditions.
6. Changes to This Policy
We may update this Cancellation Policy from time to time. Any changes will be posted on our website with an updated “Effective Date.”